BPO KPO services

Aurokripa provides A to Z solution and services of Outsourcing and Contact center Management with the core team of qualified domain experts who have a proven record in the market with its software development and outsourcing domain. We simulate a work environment twice as demanding as the real floor during the training session. Apart from training on actual process and application systems, knowledge agents are trained on domestic customs of the international clients and their customers.

Our BPO Training Solutions include

– Conventional Instruction based Training imparted by trained faculty. his includes building effective interpersonal and communication skills as well as the domain experts training on the actual business of the client

– Computer based Simulated Learning

– Case Studies to improve business etiquette, customer service skills, voice modulation and the Language (of delivery) verbatim

– Role-playing (With actual scenarios, including extreme cases)

– Use of interactive and web-based technologies

To enhance the different segments of BPO industry, we have specific training and analysis programs for call centre executives. We focus on call quality with voice and accent training, Soft skill training, Telemarketing skill training and clear the basics of solicitation to our trainees. Some of our training programs include:

– Client management training program

– Quality management training program

– Operation management training program

– HR & Manpower management training program

– Floor management training program

– Campaign management training program etc

Aurokripa is industrially recognized as a brand name for BPO and call center training solutions. We execute quality services to our global clients in telecom, F & A, Retail and other sectors.

Aurokripa 5D MODEL

Features 5D MODEL Aurokripa’s BPO training program makes use of its unique and highly successful 5D methodology. 5D is a highly disciplined process concentrating on developing and delivering near-perfect products and services in accordance to our customer requirement.

Our 5D Model of BPO training program includes:

  • Discover – Share & Collect
  • Design – Plan and Create
  • Deliver – Justify & Discuss
  • Determine – Analyze & Evaluate
  • Develop – Improve & Control

Aurokripa offers industry best practices and quality focused delivery platform for clients to ensure highest possible operational flexibility, quality, cost efficiency and optimization of business processes of its clients by thoroughly understanding its client requirements. It leverages technology by implementing risk mitigation & management strategies to offer sustainable and stable services, ensuring data security of its clients & their customers.

– Inbound for customer care

– Inbound technical solution

– Inbound order trekking service

– Outbound

– Lead generation and up-sale for B2C and B2B

– Market research and survey

– Financial projects

– Legal Process Outsourcing

– Mortgage Process Outsourcing

– Recruitment Process Outsourcing

– Telecommunication projects

– Collection projects etc.

 

Reach us to get more details about our training programs and a free quote for your requirement.